“Just bought a house with a gas fireplace that the previous owners hadn’t used in 10 years, so I wanted to get it checked out and possibly serviced. Ricky of Pisgah Insulation & Fireplaces in Mills River came by and took care of my concerns. We tracked the gas lines and he patiently explained how to operate the gas (I have previously only had wood-burning fireplaces). While my set was at least a decade old, he said it was still in working order and recommended that I just use it for a few more years until the logs begin to crumble or give off an odd odor—at which time I should consider an upgrade that might run about $600 for a comparable set-up with modern (better) equipment including things like a remote. I asked all the questions about operation and safety that I could think of, then asked how they accepted payment. Since it was a short visit of less than 30 minutes, Ricky told me, “Merry Christmas,” and said there was no fee. Sounds like Pisgah Insulation & Fireplaces just earned a recommendation and future customer.”

– Dean P.

“Pleasant, capable staff…both in the office and especially the service technician. Solved the problem on the first visit. Explained what the problem was and also the solution. Provided information on how the problem developed in the first place. Definitely will recommend Pisgah Insulation & Fireplaces to others.”

– Jim H.

“Very honest and fair folks. Did everything they said they would when they said they would. Definitely recommend them.”

– William J.

“From the time of initial contact for an estimate to getting the job completed – insulation and encapsulation – it was done in a timely manner with qualified installers. Excellent job.”

– Steve S.

“They came right out, gave me an estimate, and were able to work me into their schedule as they understood my need (getting ready to list property). Very professional, polite crew. Seamless experience.”

– Linda B.

“I got several quotes, and this was the best by far. They showed up the next day. Top-notch service! Would definitely recommend!”

– Brian W.

“I would give Pisgah Insulation & Fireplaces 10 stars if that were an option. I have gas logs that are part of a fireplace unit. Over the last two years, the logs would not stay on and sometimes would not light. Some fireplace “service companies” could not even analyze the problem, and other service companies would say that I needed a new part then they would never order the needed part. That was not the case with Pisgah. The staff at Pisgah Insulation & Fireplaces was very professional and quick to diagnose the problems. When they arrived, they had the right parts and in short order fixed the fireplace. Pisgah Insulation & Fireplaces is a very professional company that knows what they are doing.”

– Bill S.

“We had Pisgah Insulation & Fireplaces partially insulate a crawlspace. It had been insulated before, but in about 1/3 of the space, they had used the wrong size insulation — probably because they knew most people are not going to go into a crawlspace to check out a contractor’s workmanship or materials used. We just bought the house, and my husband checks out contractor’s work – no matter where it is. Pisgah (1) had the right size insulation, which was not available at Home Depot or Lowes, and (2) replaced the wrong-size insulation with the right size insulation, plus added insulation in spots throughout the rest of the crawlspace that was missing. My husband went down after work was completed to check things out, and Pisgah didn’t miss anything. Very pleased with the work. Also they were very fast.”

– Darlene H.

“Highly recommend this place. Good, honest work from people who know what they are doing with affordable pricing.”

– Aletha J.

“Blew in fiberglass insulation over bats (R-11 to R-19) to bring insulation up to R-38. This was the only one of three similar businesses which seemed interested in giving an estimate based on actually inspecting our attic. It was also the least expensive — the other two gave ballpark estimates, based on our description of what was in place and the approximate square footage. Pisgah Insulation & Fireplaces, which in fairness was closest of the three, sent out a team to provide an estimate. They went up into the attic, measured, and assessed the level of insulation in place. They took their information back to the office and the next morning emailed a proposal. After we accepted the proposal, a date was set for the job. The two-man crew was here shortly after the scheduled time. They prepared the attic by putting baffles around the whole house fan and the small entry space in the floor to shield them from the blowing insulation, and they installed measuring rods to indicate the level of insulation. Then they blew in the insulation, taking something over an additional hour to complete the job. Once done, they invited me to climb the ladder and inspect what they had done — it was all up to level. I called the office to coordinate payment and gave the crew a check for the proposed amount. They later emailed a receipt to us.”

– Anonymous